Welcome to the Fancy Decor House Shop FAQ page! We’re delighted to assist you in creating magical Christmas memories. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, please don’t hesitate to contact us.

Product Questions

What types of Christmas decorations do you offer?
We specialize in high-quality, personalized Christmas treasures, including Advent Calendars, Christmas Tree Accessories, Decorative Lighting, Glass Baubles, Framed LED Art, and themed collections like Gingerbread and Gilded Ombré. Our products are designed to add elegance and joy to your festive celebrations.
Are your products suitable for themed Christmas setups?
Absolutely! We offer a variety of colored themes and featured collections, such as Cranberry Pearl and Golden Light, to help you create a cohesive and stylish holiday decor. Whether you prefer traditional or modern styles, our Designer Collections have something for everyone.
Do you offer personalized items?
Yes, we do! Many of our products, like Families-themed decorations or Glass Baubles, can be personalized. Please note that personalized items may require additional processing time to ensure perfect craftsmanship.

Delivery & Shipping

Where do you ship to?
We ship globally to bring Christmas joy worldwide! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. If you have concerns about your location, feel free to contact us at [email protected] for clarification.
What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping: For a flat fee of $12.95, we use DHL or FedEx for secure delivery within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS, with delivery in 15-25 days after dispatch.
Both options ensure your festive goods arrive with care and efficiency.
How long does order processing take?
Orders are processed within 1-2 business days to maintain our high standards of quality. Personalized items may take a bit longer. Once shipped, you’ll receive a tracking email to monitor your package’s journey.
Can I track my order?
Yes! After your order ships, we send a confirmation email with tracking information. This allows you to follow your package and anticipate its arrival, adding to the excitement of unboxing your beautiful decor.

Returns & Exchanges

What is your returns policy?
Your satisfaction is our priority. If you’re not completely delighted, you may return items in original condition within 15 days of receipt for a refund or exchange. For full details, please refer to our Returns Policy or contact our customer service team.
How do I initiate a return?
To start a return, email us at [email protected] with your order details. We’ll guide you through the process and ensure a smooth resolution, helping you enjoy a hassle-free holiday experience.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our secure payment system ensures your transactions are safe and seamless.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and enjoy a faster shopping experience in the future.

Contact Us

How can I get in touch with customer service?
We’re here to help! Reach out to our dedicated team at [email protected] for assistance with delivery, products, or any other inquiries. Thank you for choosing Fancy Decor House Shop to be part of your festive celebrations!

Fancy Decor House Shop | 4930 Corpening Drive, Farmington, US 48336 | christmasgiftworld.com