At Fancy Decor House Shop, we are dedicated to ensuring your holiday decorating is a joyous and stress-free experience. We take pride in the quality of our exquisite Christmas decorations, from our Gilded Ombré baubles to our Designer Collections. However, we understand that sometimes an item may not be perfect for your festive vision. Our Returns & Exchanges policy is designed to be as warm and welcoming as the holiday season itself.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of your receipt of the order. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it. You will also need the original receipt or proof of purchase.

Please Note: Due to the delicate and personal nature of certain products, the following items are final sale and cannot be returned or exchanged:
  • Decorative Lighting and Framed LED Art (for safety and hygiene reasons)
  • Glass and Glass Baubles (due to their high fragility)
  • Any item from the Advent Calendars or Counter Displays category that has been opened or used

How to Initiate a Return or Exchange

To start the return or exchange process, please follow these simple steps:

  1. Contact Us: Within 15 days of receiving your order, please email our customer care team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: In your email, let us know if you would like a refund or an exchange for a different item. Please see the template below for guidance.
  3. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and instructions on where to ship your item. Please do not ship anything back without this authorization.
  4. Ship the Item: Carefully package the unused item in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the cost of return shipping unless the return is due to our error (e.g., you received the wrong or a damaged item).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. The timing of this credit is dependent on your payment provider’s policies but typically appears within 5-10 business days after we process the refund.

Please note that the original cost of Standard Shipping ($12.95) is non-refundable. For orders that qualified for Free Shipping, the cost of standard return shipping will be deducted from your refund total.

Exchanges (if applicable)

We are happy to exchange items for a different size or color, subject to availability. If you are exchanging for a more valuable item, you will be charged the difference. For a less valuable item, we will refund the difference. The processing time for exchanges is the same as for a new order (1-2 days for processing plus the selected shipping time).

Return/Exchange Request Email Template

To make the process easier, you can copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fancy Decor House Shop Team, I would like to request a [return for a refund / exchange] for my recent order, number #[Your Order Number], placed on [Date of Order]. The item I wish to return/exchange is: [Product Name, e.g., “Cranberry Pearl Bauble”]. The reason for my request is: [Please provide a brief reason]. I have read and understand the Returns & Exchanges policy. My full name is: [Your Full Name] The shipping address for my order was: [Your Shipping Address] I can be reached at this email address or at [Your Phone Number]. Thank you for your assistance. Sincerely, [Your Name]

Questions?

If you have any questions about how to return your item to us, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help make your season bright!

Thank you for trusting Fancy Decor House Shop with your holiday celebrations.